Simulated Approach to Veterinary Communication

Detailní popis produktu

Rather than focusing solely on communication theory, the book translates evidence into practical teaching methods. It offers a ready-to-implement curriculum featuring 30 simulated client encounters, allowing learners to practice communication in realistic clinical situations across multiple species and practice settings. A companion website provides complete simulation materials, including scripts, preparatory exercises, assessment rubrics, reflection prompts, and more than 150 clinical case scenarios for classroom use.

The book covers topics including:

• Foundations of veterinary communication
• Relationship-centered care
• Communication theory and models
• Evidence-based communication strategies
• Client communication preferences
• The Calgary–Cambridge consultation model
• Building trust and rapport
• Shared decision-making
• Active listening
• Delivering difficult news
• Economic euthanasia discussions
• Emergency consultations
• Wellness appointments
• Sick patient consultations
• Mandatory reporting of animal abuse
• Conflict resolution within the veterinary team
• Reflective practice
• Professional identity development
• Designing simulation-based education
• Assessment and feedback strategies
• Communication across canine, feline, equine, ruminant, and exotic animal practice
• Thirty complete simulated client encounters
• Companion website with simulation scripts, door charts, assessment rubrics, reflection exercises, and over 150 additional clinical case vignettes

The modular structure allows educators to adopt the complete curriculum or integrate individual simulations into existing veterinary communication courses. By combining realistic clinical scenarios with structured reflection and assessment, the book helps learners build confidence, improve client interactions, and strengthen professional communication skills.

Who is this book for?

• Veterinary educators
• Veterinary technician educators
• Veterinary students
• Veterinary technician students
• Clinical skills instructors
• Curriculum developers
• Veterinarians interested in communication training